Shipping + Returns
 

 

SHIPPING

Heart & Wire offers a free shipping on orders of $20.00 or more. Discount code: FREESHIP

RETURNS

You have 5 business days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it. Your item needs to include the receipt or proof of purchase. You will be responsible for paying for your own shipping on items being returned. 

REFUNDS

Once we have received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will generate a refund to the original method of payment. Refund time depends on your banks credit policy.

ONE OF A KIND

Since I pride myself on creating handmade and one of kind pieces, if for any reason your package is lost, please reach out to me within the week of the estimated delivery date. I promise to recreate the piece that was lost if I have the inventory to do so, if I do not, I will achieve a similar piece for you.